Karmini Kaushal A/P Vijey Kumar

Customer Service Officer
  • Member Since, 5 February 2018
  • Experience 1 - 2 Years
  • Range Age 26 - 30 Years
  • Age (Years) 29
  • Expected Salary (RM) 2,001 -3,000
  • Languages English, Malay, Others
  • Highest Education Levels Degree

Highly motivated and able to work in tight deadline with minimal supervision. Result oriented person. Able to think independently and exercise an initiative. Obtain high degree of logical, analytical, & communication skills, and able to demonstrate conflict resolution skills. Highly organized and able to handle a variety of tasks in an efficient manner. Strong ethics, loyal and genuine concern for the needs of others. Has the ability to work with different group of people from various geographical avenues.

Education

  • Bsc. (HONS) Biomedical Science
    2012 - 2015 Universiti Tunku Abdul Rahman

  • Diploma Medical Laboratory Technology
    2007 - 2010 Universiti Industri Selangor

Work Experience

  • 14-12-2015 - 28-02-2018
    Customer Service Officer

    Fast paced creative thinking to resolve callersroad transport vehicle related matters. Making decisions to make appropriateaction required to solve queries within department guidelines. Liaising with EMAS,TP, NEA and other relevant external agencies; practices no wrong door policydriving thru extra mile to resolve caller’s queries. Follow up with team andclients to deliver customer satisfaction and understand their views.

  • 01-10-2014 - 31-12-2014
    Quality Control Executive

    Assuresconsistent quality of production by developing and enforcing good automatedmanufacturing practice (GAMP) systems; validating processes; providing documentation;managing staffs.

  • 03-01-2011 - 13-01-2012
    Sales Assistant

  • 01-07-2010 - 29-10-2010
    Medical Laboratory Technologist

    Providesinformation for patient diagnosis and treatment by performing laboratory testsin biochemistry, hematology, immunology, and microbiology laboratories;receiving, typing, testing, and recording blood bank inventories

Awards

  • 2017
    LTA Star Service Awards

    Best Customer Service Awards based on Performance and Customers\' Feedback