Customer Service Professional (Consumer Product | Call Center)

SRG Asia Pacific Sdn bhd
Job Detail - Jawatan Kosong Customer Service Professional (Consumer Product | Call Center)
  • Range SalaryRM1,500 - RM2,500
  • Basic Salary1800
  • Career LevelJunior
  • Experience2 Years
  • GenderBoth
  • IndustryOthers
  • Minimum EducationSPM
  • Job BenefitsAllowance
Job Overview - Jawatan Kosong Customer Service Professional (Consumer Product | Call Center)

Here what you need to do: 

  • Interact with customers via telephone to provide information and assistance.
  • Professionally handle high volume of inquiries from customers.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Able to resolve the calls within the agreed SLA (Service Level Agreement)
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

Our Requirement: 

  • Must possess SPM (at least Credits in BM and English and Pass in Maths)
  • Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply.
  • We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia.
  • Ability to speak in Mandarin Dialects, would be an advantage.
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift).
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement.

In return, SRG ASIAwill:

  • Offer an attractive basic salary.
  • Provide a 5 day working week.
  • Provide 4 weeks’ comprehensive paid training.
  • Leadership development. (Internal Promotion opportunities are available!) .
  • Set up Medical & Hospitalization Coverage
  • Fun and Interactive Working Environment.
  • Dress code – smart and casual every day!

Job Location - Jawatan Kosong Customer Service Professional (Consumer Product | Call Center)

Plaza Sentral Jalan Stesen Sentral 5 Kuala Lumpur Sentral 50470 Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia