SRG Asia Pacific Sdn bhd
Job Detail - Jawatan Kosong Customer Service Professional (Consumer Product | Call Center)
Range SalaryRM1,500 - RM2,500
Job Overview - Jawatan Kosong Customer Service Professional (Consumer Product | Call Center)
Here what you need to do:
- Interact with customers via telephone to provide information and assistance.
- Professionally handle high volume of inquiries from customers.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- You will be accountable for meeting individual (KPIs) and team goals.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Must possess SPM (at least Credits in BM and English and Pass in Maths)
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply.
- We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia.
- Ability to speak in Mandarin Dialects, would be an advantage.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- Willing to work in shift rotations (am/pm/midnight shift).
- Able to work on public holidays and weekends.
- Required to have own transportation arrangement.
In return, SRG ASIAwill:
- Offer an attractive basic salary.
- Provide a 5 day working week.
- Provide 4 weeks’ comprehensive paid training.
- Leadership development. (Internal Promotion opportunities are available!) .
- Set up Medical & Hospitalization Coverage
- Fun and Interactive Working Environment.
- Dress code – smart and casual every day!