Customer Care Officer

Boustead Curve Sdn. Bhd.
Job Detail - Jawatan Kosong Customer Care Officer
  • Range SalaryRM1,000 - RM2,000
  • Basic Salary1,600
  • Career LevelEntry
  • Experience1 Year
  • GenderBoth
  • IndustryOthers
  • Minimum EducationSPM
  • Job BenefitsKWSP/EPF, PERKESO/SOSCO, Medical Insurance
Job Overview - Jawatan Kosong Customer Care Officer
  • To attend to customer (both shoppers and tenants) complaints, feedback, requests and problems and ensure these are resolved quickly and tactfully.
  • To attend to emergencies and respond accordingly, e.g. as first aider to injuries. 
  • To ensure all customer facilities (ATMs, Baby Change rooms, Suraus, pay phones, baby strollers, handicap chairs, etc) are in good working condition and maintained at a high standard of cleanliness.
  • To conduct internal daily floor checks including checking brochure in floor directories, new tenants, noise levels, compliance to Rules and Regulations, etc. 
  • To follow-up with respective departments on incidents and mall defects as reported by tenants and customers. 
  • To ensure cleanliness of counters, service equipment & accurate inventory control. 
  • To ensure adequate staff coverage of all counters and a high standard of staff grooming comparable to an international class hotel. 
  • To ensure smooth running of shuttle bus services (where provided). 
  • Departmental interaction – work closely with marketing & promotions, security, carpark, leasing, building services, housekeeping and related departments to ensure smooth daily operations of the mall.