Customer Service Associate-Mandarin

Sinar Suria Ali
  • Malaysia
  • Post Date: 22 May 2017
  • Applications 0
  • Views 197
Job Detail - Jawatan Kosong Customer Service Associate-Mandarin
Job Overview - Jawatan Kosong Customer Service Associate-Mandarin



  • Handle customer inquiries from Chinese sellers and buyers
  • Manage and resolve customer relation issues and escalations
  • Document call centre processes and FAQs, and work on continuous process improvement
  • Be the voice of customers to provide feedback to the company
  • Analyse customer experience reports and insights and come up with improvement suggestions and initiatives



  • Both Fresh graduates or with experienced applicants are welcome (we can discuss the entry level based on your previous experience)
  • Strong communication skills in English and Mandarin verbal and written forms
  • Logical thinking and problem-solving skills at all times
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has passion in eCommerce industry
  • Previous experience in customer service is a plus



  • Work location: Mid Valley
  • Work timing: 5-days workweek with shift
  •                           including alternate weekend
  • Salary range: RM2500-3000