HELP DESK SUPPORT (FRESH GRADUATE)

SRG Asia Pacific Sdn bhd

SRG Asia Pacific Sdn Bhd is expanding and growing our business and we need fresh graduates to support our premier IT client:

What you are expected to do :

Interact with customers via telephone to provide 1st technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Responds to email queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Dealing with common basic technical issues such like resetting password.

To be successful and the RIGHT candidate for this role, you will need to have:

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master in any field.Graduation period must be in Oct 2015 – Dec 2017.
No working experience required.
Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia
Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environment.
Willing to work in shift rotations (am/pm/midnight shift).
Able to work on public holidays and weekends.
Required to have own transportation arrangement as the working location is at CyberJaya.
100 Full-Time position(s) available.

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