Service Delivery Manager (Japanese Speaking)

OS HRS Sdn Bhd
Job Detail - Jawatan Kosong Service Delivery Manager (Japanese Speaking)
  • Range SalaryConfidential
  • Career LevelSenior
  • Experience5 Years Above
  • GenderBoth
  • IndustryManagement
  • Minimum EducationDiploma
  • Job BenefitsKWSP/EPF, PERKESO/SOSCO, Medical Insurance, Allowance
Job Overview - Jawatan Kosong Service Delivery Manager (Japanese Speaking)

Job Purpose

  • Responsible for payroll processing function effectively within Global Shared Services environment.
  • Responsible for delivery of payroll services primarily to Japanese based clients.
  • Responsible for revenue generation from existing accounts through the sale of Change Requests or Additional Services.

Key Accountabilities

  • Manage day-to-day activities of the payroll team in Malaysia and Japan office. Provide prioritization of work assignments and serve as payroll team escalation point.
  • Act as subject matter expert to review, design, and document processes for payroll – providing input to global processes and identifying and documenting localizations, as needed.
  • Organize and facilitate ongoing development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of procedures.
  • Measure, track and ensure compliance of operations SLAs within the payroll team.
  • Monitor service delivery performance of project team and take corrective action, as necessary.
  • Support payroll delivery team on issue escalation, clarification, resolution and closure of issues.
  • Deploy, train and qualify payroll delivery team on standard solutions, standard delivery models, and improvement initiatives, to ensure global and consistent service delivery for OS HRS.
  • Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team.
  • Maintains payroll staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results.
  • Undertake other such reasonable duties as required by the Management.

Qualifications/Skills Behaviours

  • Candidate must possess at least Diploma/Bachelor’s Degree in any field.
  • Good knowledge in financial/accounting skills is an advantage.
  • Reads and writes fluent Japanese at a business level.
  • At least 6 or more years of managing payroll and statutory, strong financial background is crucial and management responsibility.
  • Has experience working in a multi-national company and managing clients will be an added advantage.
  • Possess strong business acumen with good client interactive skills.
  • Discipline, responsible & structured in thought process.


Job Location - Jawatan Kosong Service Delivery Manager (Japanese Speaking)

Suite 5-1, Level 5, Wisma UOA Damansara II, No 6, Changkat Semantan, Damansara Heights