Support / Do Claim Support (Team Lead)

TG Human Resource
Job Detail - Jawatan Kosong Support / Do Claim Support (Team Lead)
  • Range SalaryRM5,000 - RM6,000
  • Career LevelSenior
  • Experience3 Years
  • GenderBoth
  • IndustryIT
  • Minimum EducationDiploma
Job Overview - Jawatan Kosong Support / Do Claim Support (Team Lead)


  • Develop plans with Infrastructure team to ensure Claim system is available and system performance meeting SLA
  • Address Claims system production issues according to the SLA
  • Ensure Claims system batch runs are completed according to the SLA
  • Provide Claims system applications support and guidance which may include service packs, upgrades and infrastructure
  • Maintain appropriate levels of technical and procedural documentation
  • Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
  • Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of developments into production
  • Conduct platform monitoring and performance tuning
  • Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems
  • Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
  • Take a pro-active approach to working with the rest of the interface development team
  • Monitor and record time spent on activities according to the standards applied in the organization
  • Report progress to the BAU manager as required
  • Participate in peer reviews of own and others work as required by the team leader
  • Share knowledge gained with peers


  • Bachelor’s Degree or professional qualification in Information Technology or relevant studies
  • At least 3 – 4 years of development experience in complete system development life cycle
  • At least 3 – 4 years of experience and having strong passion in Production support
  • Knowledge in at least one database(Oracle, MS SQL, IBM Informix, DB2, etc.)
  • Experience on web-based programming technologies & framework (Struts, Hibernate, HTML5, AJAX, JSP, J2EE, web services, etc.) (an added advantage)
  • Experience in Jasper reporting tool (an added advantage)
  • Knowledge in insurance or takaful industry(an added advantage)
  • Knowledge and experience in supporting PBTB RCS system is a must
  • Strong written and interpersonal communication skills
  • Team player with strong self-initiative, quick learning and independent individual
  • Able to perform well under challenging timeline
  • Possess outstanding professionalism with pleasant attitude and personality
  • Good in time management

Job Location - Jawatan Kosong Support / Do Claim Support (Team Lead)

Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia