Support / Do Claim Support (Team Lead)

TG Human Resource

Responsibilities:

Develop plans with Infrastructure team to ensure Claim system is available and system performance meeting SLA
Address Claims system production issues according to the SLA
Ensure Claims system batch runs are completed according to the SLA
Provide Claims system applications support and guidance which may include service packs, upgrades and infrastructure
Maintain appropriate levels of technical and procedural documentation
Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of developments into production
Conduct platform monitoring and performance tuning
Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems
Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
Take a pro-active approach to working with the rest of the interface development team
Monitor and record time spent on activities according to the standards applied in the organization
Report progress to the BAU manager as required
Participate in peer reviews of own and others work as required by the team leader
Share knowledge gained with peers

Requirements:

Bachelor’s Degree or professional qualification in Information Technology or relevant studies
At least 3 – 4 years of development experience in complete system development life cycle
At least 3 – 4 years of experience and having strong passion in Production support
Knowledge in at least one database(Oracle, MS SQL, IBM Informix, DB2, etc.)
Experience on web-based programming technologies & framework (Struts, Hibernate, HTML5, AJAX, JSP, J2EE, web services, etc.) (an added advantage)
Experience in Jasper reporting tool (an added advantage)
Knowledge in insurance or takaful industry(an added advantage)
Knowledge and experience in supporting PBTB RCS system is a must
Strong written and interpersonal communication skills
Team player with strong self-initiative, quick learning and independent individual
Able to perform well under challenging timeline
Possess outstanding professionalism with pleasant attitude and personality
Good in time management

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