Job Detail - Jawatan Kosong Technical Support Service
Range SalaryRM2,000 - RM3,000
Minimum EducationDiploma, Degree
Job BenefitsKWSP/EPF, PERKESO/SOSCO, Medical Insurance
Job Overview - Jawatan Kosong Technical Support Service
* Responsible to provide the Company’s pre and after sales technical and service supports, technical advices for required solutions.
* Assist in product roll-out and startup, maintain current equipment and resolve faults as required.
* To provide technical training when necessary and delivery local seminars.
* To manage additional assignments or projects as required by the Company.
* Work closely with the Sales and Project teams.
* To support the team to answer request for proposal.
* To produce engineering, layout drawings to Sales and Project team: create and issue BOM to Sales Department.
* To provide technical support and solutions to customers and partners.
* To resolve customer’s applications via technical expertise.
* To obtain customer’s satisfaction Project support in Pre-sales stage.
* To illustrate proposal diagram and presentation for value proposition.
* To support Product problem analysis and solving.
* To support customer’s installation/ configuration.
* To provide Internal/ External product and technical training.
* Ability to listen and analyze customer needs.
* Ability to complete multiple tasks with minimal direction.
* Technology Training for installation / Configuration Training for Industrial Applications
* To plan and servicing in advance.
* Keep an inventory of equipment spare parts.
* Ability to travel up to 75% of the time.
* Degree or Diploma in Mechanical or equivalent work experience.
* 2 to 4 years of experience performing Senior Technical Support role in a large enterprise environment.
* Exceptional customer service skills with expertise in trouble shooting, diagnosing and solving Dosing Pumps related problems.
* Basic experience in trouble shooting on single phase and 3 phases supply.
* Ability to work professionally with all levels of client organization staff.
* Wide degree of creativity, leadership and latitude is expected.
* Self-directed, able to prioritize and effectively handle multiple service request at a time under high pressure and challenging situations.
* Update professional reports to customers.
* 1 year contract and it’s renewal based on performance.
* Able to start work immediately