Technical Support Service

Prospect Outsourcing Sdn Bhd
Job Detail - Jawatan Kosong Technical Support Service
  • Range SalaryRM2,000 - RM3,000
  • Career LevelMiddle
  • Experience2 Years
  • GenderMale
  • IndustryOthers
  • Minimum EducationDiploma, Degree
  • Job BenefitsKWSP/EPF, PERKESO/SOSCO, Medical Insurance
Job Overview - Jawatan Kosong Technical Support Service

Job Description:

 

* Responsible to provide the Company’s pre and after sales technical and service supports, technical advices for required solutions.

* Assist in product roll-out and startup, maintain current equipment and resolve faults as required.

* To provide technical training when necessary and delivery local seminars.

* To manage additional assignments or projects as required by the Company.

* Work closely with the Sales and Project teams.

* To support the team to answer request for proposal.

* To produce engineering, layout drawings to Sales and Project team: create and issue BOM to Sales Department.

* To provide technical support and solutions to customers and partners.

* To resolve customer’s applications via technical expertise.

* To obtain customer’s satisfaction Project support in Pre-sales stage.

* To illustrate proposal diagram and presentation for value proposition.

* To support Product problem analysis and solving.

* To support customer’s installation/ configuration.

* To provide Internal/ External product and technical training.

* Ability to listen and analyze customer needs.

* Ability to complete multiple tasks with minimal direction.

* Technology Training for installation / Configuration Training for Industrial Applications

* To plan and servicing in advance.

* Keep an inventory of equipment spare parts.

* Ability to travel up to 75% of the time.

Job Requirement:

* Degree or Diploma in Mechanical or equivalent work experience.

* 2 to 4 years of experience performing Senior Technical Support role in a large enterprise environment.

* Exceptional customer service skills with expertise in trouble shooting, diagnosing and solving Dosing Pumps related problems.

* Basic experience in trouble shooting on single phase and 3 phases supply.

* Ability to work professionally with all levels of client organization staff.

* Wide degree of creativity, leadership and latitude is expected.

* Self-directed, able to prioritize and effectively handle multiple service request at a time under high pressure and challenging situations.

* Update professional reports to customers.

* 1 year contract and it’s renewal based on performance.

* Able to start work immediately