Elite Training Centre is a certified (JPK Center Code : L02528) and accredited training centre of Jabatan Pembangunan Kemahiran (JPK), under Human Resource Ministry [Formerly known as Majlis Latihan Vokasional Kebangsaan (MLVK)], to conduct training and assessment for the courses listed below:
Inbound Customer Engagement IT-100-2:2013 (Call Centre) based in Kelana Jaya, Malaysia. We provide corporate training seminars in Malaysia primarily for employee skills development. With reference to the above, we wish to invite participation from your company to attend our upcoming training entitled “Inbound Customer Engagement Lead”. The details are as below :
[hr]Title: Inbound Customer Engagement (Call Centre)
Date: 23rd May 2016
Certificate : Sijil Kemahiran Malaysia (SKM) – Tahap 2 – Inbound Customer Engagement IT-100-2:2013 (Call Centre)
Duration: 6 months
Venue: Unit 1301, Tingkat 12, Block C, Kelana Centre Point, Jalan SS7/19, Kelana Jaya, 47301 Petaling Jaya, Selangor.[hr]
SKM INBOUND CUSTOMER ENGAGEMENT – JPK CALL CENTRE
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Introduction
This course will help develop participants who can respond to customers and support the operations with a professional and comfortable manner that solves problems, influences the buying decision and provides a positive experience. When the customer turns to live help, they expect it to solve problems and provide answers. The focus is on connecting with the customers and meeting their needs.
Admission Requirements (Minimum Qualification)
Training Module
1. Inbound Process Management
2. Inbound Contact Centre Technology
3. Inbound Contact Management
4. Stress Management
5. Inbound Self Management
6. Inbound Operations Monitering
7. Outbound Customer Engagement Operations
Career Opportunities
Graduates of this programme have the opportunity to serve related industries with respect:
Attached are further details you can find out on the training programme. We appreciate if you could confirm your participation by 25th April 2016, Wednesday. Should you have any further questions, please contact us at info@careercentre.com.my or call 03- 7886 5052.
Yours sincerely,
Faizal Radzi
Career Centre
info@careercentre.com.my | www.careercentre.com.my
SKM INBOUND CUSTOMER ENGAGEMENT – JPK CALL CENTRE